If you've bought a course and it’s not showing up in My Learning, this article explains the most common reasons for this, and how you can find your course. 

If you don’t see the course you purchased on your My Learning page, please do the following:

Confirm you received a confirmation email for the course purchase 

• After purchasing a course on Learning Network, check to see that you’ve received a confirmation email from ZilLearn. A confirmation email will be sent to the email address registered to your ZilLearn account. Be sure to also check your junk mail folder.

• If you don’t see a confirmation email in that email account, this could indicate you purchased the course while logged into ZilLearn with a different email address.

If you didn’t receive a confirmation email in any of your email accounts, and it’s not in your spam folders, this could indicate the purchase did not go through.

Check your banking information 

• Confirm that the course was in fact purchased by double checking the payment history in your banking account.  

• If the purchase is showing in your financial information, but you have not been able to locate the course following the steps outlined above, you may have entered your email address incorrectly when you first signed up for ZilLearn. As a result, our system would attempt sending the confirmation email to that address, instead of the correct one. 

If you believe this may have happened, please contact us via ZilLearn Support.