If you've experienced an error while attempting to make a payment on ZilLearn, this article explains how to solve common reasons for payment issues.
Common Reasons For Failed Card Payments
Incorrectly entered information: Please ensure you enter the first and last name of the card account holder, exactly as it appears on the card.
Incorrect CVC code: Please ensure you’re only entering numbers and that the code is correct, as listed on the back of the card.
Using a debit card not authorized for international purchases: ZilLearn is based in the United States, and debit cards in many countries do not allow foreign transactions. If you do not see a local payment option when checking out on ZilLearn, call your bank to ensure your card is authorized for international purchases. Please note that ZilLearn is not able to remove these restrictions.
Issuing country for the card is different from the country of residence: If the issuing country for your card is different from your country of residence, your card might not be approved. Try another payment method, or contact your bank.
Attempting payments while using a VPN : Multiple IP addresses can result in authorization problems and failed transactions. We advise that you refrain from using a virtual private network (VPN) while making a purchase on ZilLearn.
Too many payment attempts have been made in the last 24 hours: Some cards have usage limitations, and will automatically block payment attempts after a certain threshold has been reached. Try contacting your bank or using a different payment method.
Some of the most common reasons banks decline payments include insufficient funds, card purchase limitations, and card security policies, among other issues. Since ZilLearn does not have detailed insights into why a payment is declined, we recommend contacting your financial institution directly to help solve the payment issue.
It’s important to let your bank know that you would like to make a payment on ZilLearn.com and that ZilLearn is a company based in the United States.