Why am I unable to play this audio or video?

If you are experiencing video or audio playback issues, it may be due to the following reasons:

• Your internet connection may be poor.

• You may be using an incompatible browser.

We would recommend that you try the following measures to resolve this issue:

• Try using Google Chrome to view your course’s video or audio files, as we have found it works best for ZilLearn courses.

• Try using an Incognito browser.

• Try clearing your browser's cookies and cache, and refresh the page.

• Ensure that your internet speed is stable, or high.

If you are still facing playback issues, please contact us via ZilLearn Support.