How to Troubleshoot Audio and Video Issues - Learner FAQ

How to Troubleshoot Audio and Video Issues - Learner FAQ

Why am I unable to play this audio or video?

If you are experiencing video or audio playback issues, it may be due to the following reasons:

  • Your internet connection may be poor.

  • You may be using an incompatible browser.


We would recommend that you try the following measures to resolve this issue:

  • Try using Google Chrome to view your course’s video or audio files, as we have found it works best for ZilLearn courses.

  • Try using an Incognito browser.

  • Try clearing your browser's cookies and cache, and refresh the page.

  • Ensure that your internet speed is stable, or high.


If you are still facing playback issues, please contact us via ZilLearn Support.


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