How to Request for a Refund on ZilLearn
For whatever reason, if you are unhappy with a course on ZilLearn, you can request a refund, provided the request meets the requirements in our refund policy. This article will take you through how to request for a refund on ZilLearn.
For purchases of online courses via ZilLearn Web Platform
Select Account Settings.
Select Purchases.
Select the transaction you would like refunded.
Select , then select Request Refund.
Your refund status will now be displayed, as shown in the image below.
Please allow up to 3 business days for your request to be processed. You will be notified via email once the refund process is completed.
For purchases of online courses via ZilLearn App
In-app payments are processed through your app store, and not ZilLearn. For more information how to request for a refund for in-app purchases:
For app purchases, please allow up to 4 business days for your request to be processed. You will be notified by ZilLearn via email once the refund process is completed.
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