For whatever reason, if you are unhappy with a ZilLearn online course, you can request a refund, provided the request meets the requirements in our refund policy. This article will take you through when you can request a refund, and reasons your request may be declined.

When can I request for a refund for an online course

If you have made a purchase via:

• ZilLearn Web Platform: You can request for a refund within 30 days of purchase.

• iOS ZilLearn App: You can request for a refund within 14 days of purchase.

• Android ZilLearn App: You can request for a refund within 2 days of purchase.

When will I not be eligible for refund for an online course

Your request for refund may be declined for one or more of the following reasons.

ZilLearn Web Platform

• The purchase was made more than 30 days ago; and

• More than 40% of the course has been completed.

Please contact our support team if you require further assistance.

iOS ZilLearn App

• The purchase was made more than 14 days ago.

• More than 40% of the course has been completed.

For more information, please refer to Apple App Store refund support page here.

Android ZilLearn App

• The purchase was made more than 2 days ago.

• More than 40% of the course has been completed.

For more information, please refer to Google Play Store refund support page here.

You may also be interested in this article: How to Request for a Refund on ZilLearn.