ZilLearn’s Refund Policy FAQ

ZilLearn’s Refund Policy FAQ

Important: Please note that this article only refers to ZilLearn online courses, and is not applicable to other learning content types.


For whatever reason, if you are unhappy with a ZilLearn online course, you can request a refund, provided the request meets the requirements in our refund policy. This article will take you through when you can request a refund, and reasons your request may be declined.


When can I request for a refund for an online course

If you have made a purchase via:

  • ZilLearn Web Platform: You can request for a refund within 30 days of purchase.

  • iOS ZilLearn App: You can request for a refund within 14 days of purchase.

  • Android ZilLearn App: You can request for a refund within 2 days of purchase.


When will I not be eligible for refund for an online course

Your request for refund may be declined for one or more of the following reasons.


ZilLearn Web Platform

  • The purchase was made more than 30 days ago; and

  • More than 40% of the course has been completed.


Please contact our support team if you require further assistance.


iOS ZilLearn App

  • The purchase was made more than 14 days ago.

  • More than 40% of the course has been completed.


For more information, please refer to Apple App Store refund support page here.


Android ZilLearn App

  • The purchase was made more than 2 days ago.

  • More than 40% of the course has been completed.


For more information, please refer to Google Play Store refund support page here.


You may also be interested in this article: How to Request for a Refund on ZilLearn.



    • Related Articles

    • How to Request for a Refund on ZilLearn

      Important: Please note that this article only refers to ZilLearn online courses, and is not applicable to other learning content types. For whatever reason, if you are unhappy with a course on ZilLearn, you can request a refund, provided the request ...

    • Refund Status on ZilLearn: Common Questions

      Important: Please note that this article only refers to ZilLearn online courses, and is not applicable to other learning content types. When will I receive my refund? ZilLearn Web Platform Please allow up to 3 business days for the refund request to ...

    • ZilLearn Skills Subscription Payments - General FAQ

      Will I get access to all paid courses in ZilLearn if I purchase ZilLearn Skills Subscription? You will only be able to access courses that are included in ZilLearn Skills Subscription. These courses will have the ZilLearn label indicated in the ...

    • ZilLearn Skills Subscription Payments - FAQ (SkillsFuture Credit)

      My SkillsFuture Credit claim was unsuccessful. Why? The following may be possible reasons why your SFC claim was unsuccessful:  You might not have sufficient SFC Credit. Your SFC claim might have been rejected by SSG. Will I receive a refund if my ...

    • Transaction taxes on ZilLearn - ZilLearn Learner FAQ

      Will I be charged for currency conversion and transaction fees upon payment? ZilLearn does not charge any currency conversion or transaction fees on top of the course price when you purchase a course. However, your payment provider or bank may charge ...