Why is the payout amount I have received less than expected?
If your payout amount reflected in Pending Balance or Next Payout Balance on ZilLearn is less than expected, the following may have occurred:
Your revenue has been subjected to ZilLearn’s 15% revenue sharing
Your revenue has been subjected to the App Store or Play Store’s 30% revenue sharing
Your sales transactions might have been refunded
For more information on revenue sharing and other fees on ZilLearn, please refer to this article.
If your payment has already been credited to Payoneer:
Your revenue may have been subjected to Payoneer’s USD3 processing fees
Your revenue may have been subjected to currency exchange fees
For more information on Payoneer fees, please refer here.
Why is my revenue stuck in Pending Balance?
When a purchase is made on your course, this amount is held in Pending Balance for 45 days before being transferred to Next Payout Balance. The 45-day countdown begins from the date of purchase.
If your revenue has been held in Pending Balance for more than 45 days, please contact us via ZilLearn Support.
Why have I not received the amount in my next Payout Balance?
The following may be why you have not received your Next Payout Balance:
Your Next Payout Balance is less than USD20 and therefore not eligible for payout.
Your Next Payout Balance has only recently exceeded USD20 and will only be paid out on the 1st of the upcoming month.
Your Next Payout Balance has missed the 5 business days cut-off to be eligible for pay out on the 1st of the upcoming month.
If the reasons above are not applicable and your Next Payout Balance has not been credited to Payoneer, please contact us via ZilLearn Support.
If your revenue has been credited to your Payoneer account, and you are facing difficulties withdrawing, you can contact the Payoneer Support Center for assistance.
For more details on the payout process, please refer to this article.
How will I know if my learners ask for a refund?
If your learner requests a refund, you will not receive a notification. However this will be reflected in All Sales Transactions.
To view your sales transactions:
Select Account Settings
Under My Earnings & Payout, select Earnings
Select All Sales Transactions
What if there is remaining Balance when I delete my ZilLearn account?
If you have remaining balance in your ZilLearn account after deleting it:
Pending Balance
ZilLearn will transfer your Pending Balance to your Next Payout Balance after 45 days. The payout process for Next Payout Balance will occur (refer to next section) and your account will be deleted once this is complete.
Next Payout Balance
ZilLearn will automatically transfer the Next Payout Balance to your Payoneer account on the first of the following month. Your ZilLearn account will only be deleted after the transfer.