Rules for Course Creators' Content and Behavior

Rules for Course Creators' Content and Behavior

By accessing and using ZilLearn's Services as a Course Creator, you acknowledge and agree to abide by the General Terms, applicable Service-Specific Terms of Use and ZilLearn’s policies, including the Copyright, Trademark and Intellectual Property Policy, Privacy Policy, Cookie Policy and this Trust and Safety Policy (collectively, “Terms and Policies”). Unless otherwise specified, capitalized terms used in this Trust and Safety Policy will have the same meaning as they do in the other Terms and Policies.

In addition to any restrictions in the Terms and Policies, you will not provide any Prohibited Content or engage in any Prohibited Behavior anywhere on the Services, as detailed here.

ZilLearn has a set of guidelines that must be met for Courses to be allowed on the Platform. Every Course must:

  1. Teach on an acceptable topic: ZilLearn welcomes Course Creators to share your knowledge on the Platform, be it for the purpose of workforce training or personal development. Please refer to our Restricted Course Topics Policy to see the topics that are not allowed on the Platform.

  2. Use an appropriate cover image: Good-quality, topic-appropriate cover images can help boost your Course viewership by emphasizing the professionalism and quality of your Course. Avoid using low resolution or cluttered images for your Course cover image.

  3. Use an appropriate title: Specific, realistic, and topic-appropriate Course can help Learners see the relevance of your Course quickly. Avoid using a title that is too generic as Learners may not understand the purpose of your Course. Likewise, avoid using a title that over-promises as Learners may perceive your Course to be scammy.

  4. Limit self-advertising: We understand that teaching online is a great way for Course Creators to build your brand, grow your following and be more visible online. As such, we encourage Course Creators to share your Channels and Courses with Users. However, in order to ensure an optimal learning experience for Learners enrolled in your Courses, please limit self-promotion within any of your Courses to the first and/or last activity. 

In addition, every Onsite Course and Webinar must:

  1. Be conducted at the appointed time and venue. We strongly encourage Course Creators to keep evidence that the training has been conducted on hand, in the form of timestamped attendance records, photographs, recordings, etc. Please note that the details of Onsite Courses and Webinars can only be edited if there are no enrolled Learners. In the event that you need to cancel, or change the time and venue of, an Onsite Course or Webinar with enrolled Learners, please contact our support team as soon as possible for assistance.


We strongly recommend that every Course, also:

  1. Be coherently structured: Learning is more effective when Learners understand how they will progress on to each stage of learning. Courses should be organized meaningfully based on lesson plans or outlines in order to achieve pedagogical outcomes. 

  2. Promote meaningful learning: Any form of knowledge sharing for the purpose of workforce learning and personal development is encouraged on the Platform. Courses that promote unrealistic outcomes or methods of success (for instance, get-rich-quick schemes) are not allowed on the Platform.


We strongly recommend that every Online Course, especially an “Open to All” Course, also:

  1. Include an overview video: Including an introductory video makes it easier for Learners to understand what to expect from the Course. It is also a great way for Course Creators to introduce yourselves to Learners, establish credibility and create a sense of professionalism.

  2. Use good-quality audio and video: Research has shown that Learners care greatly about audio and video quality as it helps them focus on learning. For audio files, avoid background noises, crackling or popping noises, and echoes. For video files, use high resolution recordings with good lighting and framing.


Our moderation process:

Our moderators will review each new Course provided on the Platform. If we find that your Course violates any part of our Terms and Policies, especially our Trust and Safety Policy, it will not be viewable by Learners or accessible to them.

 
If a user raises a report regarding a Course, we may contact the Course Creator via email for more information as part of our report investigation.

Depending on the nature of the violation, you may be permitted to amend your Course and resubmit for review. On review, if your Course no longer violates any part of our Terms and Policies, including our Trust and Safety Policy, it will be visible and accessible to Learners again.

We may remove any Courses with violations after sixty (60) days if no amendment has been made.


Changes to this Trust and Safety Policy

This Trust and Safety Policy was published on December 7, 2021 and last updated on October 28, 2022.


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